TERMS AND CONDITIONS
1. YOUR AGREEMENT WITH CONDO LISA
a. This Website is owned and operated by Condo Lisa, a business entity registered in Toronto, Canada. These Terms and Conditions (hereafter “Terms”) set the basis on which Condo Lisa (hereafter, “We”, “us”, or “our”) grants you access and use of this Website and its related blogs, subdomains and interactive elements (the “Site”). Please read these Terms carefully because they constitute an enforceable legal agreement (“Agreement”) that governs your access, use and interaction with the Site and Services (as defined in clause 3) provided by Condo Lisa. By continuing to use or access the site, you are confirming that you have had the opportunity to review these Terms and have agreed to be fully bound by them. If you do not agree with These Terms or any part thereof, please do not use the Site or our Services.
b. Informational purposes: We provide this Website solely for general information purposes. While Condo Lisa takes reasonable endeavours to ensure the accuracy of information provided on the Site, you agree that we do not claim that the information contained herein shall be error-free, correct, and reliable or meet your expectations. You access the Site at your discretion and sole risk. We accept no liability for any loss, cost, expense or damage sustained or suffered as the result of or in connection with reliance on information provided herein.
c. Eligibility: Our Services are available to persons who are over 18 years of age. By using this Site and/or purchasing our services, you are representing to us that you are 18 years or older. You should also not use the Site or Services if you are an individual disqualified from receiving our services under the laws of Canada.
2. DEFINITIONS AND INTERPRETATIONS
In these Terms, unless the context so requires, the following terms shall have the following connotations:
“Client” refers to an individual or corporate entity that has booked, ordered or purchased Condo Lisa Products or Services.
“Condo” refers to place of residence and includes homes and apartments
“Website” or “Site” refers to an internet domain address available at http://www.CondoLisa.ca including its messenger service, blogs, subdomains or mobile application.
‘User’ or “You” refers to any person who visits, uses or accesses our Site and/or Services including a Client.
“Condo Lisa” refers to a limited liability/partnership /sole proprietorship owned and operated by Condo Lisa.
3. ACCOUNT AND REGISTRATION
b. Usage restrictions: To register with the site, where applicable, you will need to create your account name and password. These are confidential information and should be protected from access or disclosure to third parties. If you are concerned that your account information is no longer confidential, you must promptly notify us so that we can secure your information.
c. License: Except as otherwise provided, Condo Lisa grants you a limited, non-exclusive, non-commercial, non-transferable right to access, use, view and print reasonable copies of information from the Website for your personal non-commercial use only. You must not sell, duplicate, publish, translate, distribute, transmit, create derivative works of any Content or material from the Website for any purpose whatsoever without Condo Lisa’s permission. You warrant that you will comply with laws and regulations. Accessing or attempting to access this site or its administrative features or to bypass any security or programmatic feature of the site is expressly prohibited. We reserve the right to immediately suspend or terminate your user account and access to our services if we have reasonable basis that you provide inaccurate information or that you are engaged in conduct that interferes or disrupts the Site or that is in for violation of these Terms.
5. BOOKING TERMS:
a. Our cleaning and siting services described on the site are offers. Your booking constitutes an acceptance of the service on the price and terms thereon in accordance with these Terms and Conditions.
b. Standard Cleaning can be booked on hourly basis and the minimum booking is three (3) hours and can be combined with other chores. Standard Cleaning can be ordered as a one-time service or as a recurring service on a weekly basis. Our satisfaction guarantee policy does not cover Standard Cleaning service.
c. Makeover Inside-Out Cleaning shall be charged at a flat rate of a dollar amount specified by the Company. Please be aware that Makeover Cleaning cannot be combined with other chores in the same booking. Only the Makeover Cleaning service qualifies for our satisfaction guarantee policy.
d. Daily Sittings service offers one visit at one hour per day with add-on options for multiple visits per day at extra cost.
e. Booking cancellation: If you want to cancel your booking, you must do so within at least 48 hours before the time scheduled for cleaning service. Otherwise, the Company can charge you for a cancellation fee of $75. Any failure on your part in granting us access and missing the booking will also be considered a cancellation, for which you will be charged a $75 cancellation fee.
f. Booking rescheduling - If you would like to reschedule your booking, you need to do so at least 48 hours before the appointment by logging into your account or by contacting us.
6. PRICING AND PAYMENT TERMS
a. When your booking is confirmed and/or payment is processed, we will send you a booking confirmation for the services ordered or purchased. All the payments are processed through the order forms available on the Site.
b. The Client will pay the amount due on the date and terms specified in the Invoice. You agree to reimburse us for any charges and/or expenses reasonably incurred on your behalf or in connection with performance of the Services. You promise that you shall pay for your purchases using valid and lawful means.
c. You agree to pay for your purchases using the payment processing methods used by Condo Lisa. When you place an order, you will be asked to enter your credit card or PayPal information. You agree to give permission for Condo Lisa to save your payment info to a secure vault for future payments and faster checkouts.
d. If you subscribe to our weekly cleaning services, and if agreed upon by the parties, the company shall invoice you on a weekly basis for all hours in accordance with these Terms.
e. It is your responsibility to pay any applicable taxes or levies, including Harmonized Sales Tax (HST).
7. CLEANING PRODUCTS AND OTHER TERMS:
a. Condo Lisa uses professional and environmental certified cleaning materials which have minimal impact on the environment and health our clients and professionals. In all our cleaning services, we will furnish all cleaning products, equipment, tools, materials and supplies needed to perform the Services hereunder. Notwithstanding anything to the contrary, and for avoidance of doubt, it shall be the client’s responsibility to supply vacuum cleaner, mop and bucket needed to perform the Services.
b. If the Company and the Client agree, the Client may supply own cleaning products and tools.
c. Where a service includes cleaning inside appliances, cabinets and closets, the client must empty such items beforehand to enable the company to clean them.
d. Our cleaning services do not include: stain removal requiring the use of harsh chemical treatment, mildew or mold removal, cleaning of upholstery, special carpets, walls, ceiling lights, flat TV, monitors and balcony glass. We also do not perform errands outside your home and we do not lift heavy objects over 20 lbs. Please review Don’t Do List to understand the limits of cleaning services offered by us.
8. REFUNDS AND COMPENSATION:
a. Our services are not eligible for refund and the company will not accept liability for damages to property or omission to clean some areas of the residence.
b. Valid only for makeover inside-out cleaning: If the cleaning team misses cleaning some areas of the residence, you must notify us promptly and the company shall send the cleaning team to re-clean the area without additional cost.
9. CONDOMINIUM ACCESS
a. You agree to provide the Company all that is needed to access your residence or any part thereof, including keys, buzzer numbers, phone numbers, alarm codes and any other relevant information.
b. If additional access is required for the building and the floor of your unit, it is your responsibility to make such arrangement with the management or concierge of your building to grant us access.
c. Any failure on the client's part to give us access which results in missing the booking will be considered a cancellation. You agree that we will charge you a cancellation fee of $75.
d. Condo Lisa shall provide, for a yearly subscription to our membership, free use of a key lockbox. These key lockboxs remain the property of Condo Lisa and they will be returned to us when your membership ends.
e. In the case that key lockboxes are only used for unit key and not FOB, you agree that you still need to be available to answer your phone or buzzer for the appointment despite the use of a lockbox.
f. The use of key lockbox is at client’s sole discretion and risk. The Company assumes no liability whatsoever for loss or theft or any other damages resulting from the use of key lockbox.
10. INDEMNIFICATION FOR THIRD PARTY CLAIMS
a. You hereby agree to indemnify, defend and hold harmless the Company, its shareholders, officers, directions, and other agents from and against all third party claims, liabilities, causes of action, damages and expenses which arise out of or are related to the Company's performance of this Agreement, failure or inability to perform services or duties as required, or result from conduct while engaging in any activity within the scope of this Agreement. You hereby agree that this obligation of indemnification survives the expiration or termination of this Agreement.
b. You agree to cooperate with us, at your own expense, in resolving claims, liabilities or disputes arising from or connected with your use of our products or services and/or breach of these Terms or any including without limitation disputes, complaints or lawsuit that arises out of or relates to incorrect information you have supplied to and failure or omission to provide condo access. The indemnification obligations under this clause will survive termination of these Terms and Conditions.
c. The Client shall not be responsible for obtaining workers’ compensation insurance on behalf of the Company or Company’s employees.
11. LINKING DISCLAIMER
a. We may occasionally include links to external websites or other site may link to www.condolisa.ca. Condo Lisa does not review, endorse or recommend those sites or the products, services and information provided thereon.
b. You agree that we must disclaim liability for things that we do not manage or control. You visit such sites at your risk and we shall not be liable, directly or indirectly, for any damage, loss, cost or expense suffered or sustained by you in connection with the use of or the reliance on any content, information, products or Services made available on or through any such external sites.
12. LIMITATION OF LIABILITY
a. Our total liability, if any, under this Agreement with respect to damages, costs, and expenses arising from, or arising in connection with this Agreement, or from all services provided or omitted to be provided under this Agreement, whether in contract, or in tort, or otherwise, is limited to, and shall not exceed, the amounts paid or compensated hereunder by the Client to the Company.
b. You hereby agree that Condo Lisa and its subsidiaries, suppliers, affiliates, officers, employees, agents, partners and licensors shall not be liable to you or any third party for any punitive, indirect, incidental, special, consequential or exemplary damages including but not limited to damages which may be related to the loss of any profits, delay in performance, property damage, goodwill, use, data and/or other intangible losses even if Condo Lisa may have been advised of the possibility that such damages may occur or result from the performance of our services.
c. Condo Lisa and its directors, agents, partners shall not be held liable under contract, tort, negligence or any other legal theory for (i) damages, loss of profits or income; or (ii) malware, viruses, Trojan horses or the like (irrespective of the source of origin) arising from or in relation to or connection with your use of the Site or Services. While Condo Lisa exercises all reasonable endeavours to make the Site safe, secure and free of viruses and other malware, we advise you to take care regarding digital products, devices or personal information.
13. WARRANTY DISCLAIMER
a. You agree that products, services and/or information provided on or through this website are provided “as is” and without warranties, conditions, representations and endorsements of any kind, either express or implied, including without limitation warranties concerning accuracy, timeliness, availability, completeness, non-infringement, merchantability or fitness for a particular purpose. While Condo Lisa undertakes to promote the accuracy and completeness of services and information we supply to you, you acknowledge that there can be factual errors and/or technical errors. We do not warrant that the Site, products or the services made available thereon will be timely, complete, secure, uninterrupted or error free, or that defects will be corrected. We do not promise that our Services or Site will meet your expectations or requirements.
b. We reserve the right to modify, update or remove any feature or section of the Site at any time without prior notice or consultation, including without limitation after you have opened an account, ordered a product or completed a transaction. We do not warrant that the information provided herein is appropriate to your legal jurisdiction or that the products linked herefrom will be available for purchase at all times and in all jurisdictions.
c. Nothing contained in these terms shall exclude or limit Condo Lisa’s warranty under Satisfaction Guarantee policy or warranty or liability for losses which may not be lawfully excluded or limited by applicable law.
14. FORCE MAJEURE:
Condo Lisa shall not be responsible for failure of its obligations under this Terms and Conditions to the extent that such failure is due to circumstances beyond our reasonable control including, but not limited to, client’s failure to provide house keys and other access tools, acts of God, war, acts of any government or agency thereof, fire, explosions, epidemics, uprisings and quarantine restrictions.
15. ENTIRE AGREEMENT:
These Terms constitute the entire agreement between you and Condo Lisa in respect of the subject matter hereof, and supersedes all other prior and contemporary, agreements, understandings, and commitments between the parties regarding the subject matter of this Agreement.
If one party waives any term or provision of this agreement at any time, that waiver will only be effective for the specific instance and specific purpose for which the waiver was given. If either party fails to exercise or delays exercising any of its rights or remedies under this agreement, that party retains the right to enforce that term or provision at a later time
If any court determines that any provision of these Terms is invalid or unenforceable, any invalidity or unenforceability will affect only that provision and will not make any other provision of this agreement invalid or unenforceable and shall be modified, amended, or limited only to the extent necessary to render it valid and enforceable.
These Terms shall be in force until terminated by us and we may terminate it any time without prior notice to you. In the event of termination, all provisions and obligations that are noted herein as surviving termination, shall survive termination provided, however, that the termination of these Terms shall not prevent any party hereto from seeking any remedies at law against any other party hereto.
19. DISPUTE RESOLUTION:
If a dispute arises from the interpretation or performance in connection with these Terms, the parties will try in good faith to settle it through amicable negotiations. If the parties fail to reach a mutually acceptable resolution after negotiation, parties agree to settle the dispute through mediation conducted by a mediator to be mutually selected. The parties will share the costs of the mediator equally. Each party will cooperate fully and fairly with the mediator and will attempt to reach a mutually satisfactory compromise to the dispute. If the dispute is not resolved within ____ (60) days after it is referred to the mediator, any party may take the matter to court.
20. GOVERNING LAW:
These Terms shall be governed by and construed in accordance with the laws of the Ontario, Canada without regard to principles of conflicts of laws. Any action brought by either party against the other concerning claims arising under these Terms shall be brought only in the courts of Ontario, Canada. The parties hereby irrevocably waive any objection to jurisdiction and venue in respect of any claim or action instituted hereunder and shall not assert any defense based on lack of jurisdiction or inconvenient forum.
21. NO ASSIGNMENT:
You agree that you shall not assign any duties, obligations or rights hereunder without our prior written consent
All notices must be in writing. A notice may be delivered to a party at the address that follows a party’s signature or to a new address that a party designates in writing. A notice may be delivered: (1) by email (2) in person, or (3) by post.
23. SUCCESSORS AND ASSIGNEES:
This agreement binds and inures to benefit of the heirs, successors, and assignees of the parties
Changes to these Terms: We may amend or modify any of these Terms at any time without prior notice by updating this page. We therefore encourage you to review this page regularly. Where applicable, you will be notified of such changes via email. Please note that any changes to these Terms shall not affect any claim or dispute between you and us if that claim or dispute arose before the date of changes.