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Home Access Guide

How many access levels does your home have?

Find the Access Levels and the Home or Away option that match your home. 
This is the guide for Home Access section during checkout.

Number of access levels for your housing type - 3

Home:
you are home

Stay at home - a person is inside a house

Home or Away?

You are home

You will be home at the appointed time on the day of booking

Intercom, cell phone and home phone

What you do

Answer intercom

Intercom has to be connected to your cell phone or home phone. We use mainly intercom so you must provide buzzer# in your profile.

A lady opens the door and greets another lady

What you do

Greet in person

Greet us in person, and we will perform our service at your home in your presence.

Away:
Lockbox for key

A person is outside of home

Home or away?

You are away from home

This option is ideal for: one-time booking for Standard Cleaning or Makeover Cleaning, and weekly subscription for Standard Cleaning. 

Key lockbox and unit key at your floor

What's required

Lockbox (for key)

Lockbox is used for: unit key only
Lockbox is located at: your floor

Intercom and cell phone

What you need to do

Answer intercom with Cell Phone*

Intercom must be connected to cell phone so that you can answer it remotely. It grants us access to building gate and your floor.

*If intercom does not give access to your floor automatically, you cannot pick this option and must give us your FOB instead if you are away from home.

Away:
Lockbox for Key & FOB

A person is outside of home

Home or away?

You are away from home

This option is ideal for: Daily Sittings service and weekly subscription for Standard Cleaning.

A FOB, a key, a lockbox at location: ground floor, visitor parking

What's required

lockbox (for Key and FOB)

Lockbox is used for: unit key & FOB
Lockbox is located at: ground floor or visitor's parking level

Thumbs up besides a management tag and a concierge tag

What you need to do

Notify Management

You must inform management about giving us your FOB due to rules regarding possession of FOB by non-residents. You may also want to purchase an extra FOB from management if available.

Away:
Leave key with concierge

A person is outside of home

Home or Away?

You are away from home

You will not be home at the appointed time on the day of booking.

Concierge desk with a man behind the desk

What's required

leave key & FOB with concierge

Leave your key and FOB with the concierge desk of your building. Put them inside an envelope addressed to Condo Lisa.

Thumbs up besides a management tag and a concierge tag

What you need to do

Get Approval from Management

Some condos do not store FOB and key for residents. You must confirm with management before selecting this option during checkout.

Number of access levels for your housing type - 2

Home:
you are home

Stay at home - a person is inside a house

Home or Away?

You are home

You will be home at the appointed time on the day of booking

Intercom, cell phone and home phone

What you do

Answer intercom

Intercom has to be connected to your cell phone or home phone. We use mainly intercom so you must provide buzzer# in your profile.

A lady opens the door and greets another lady

What you do

Greet in person

Greet us in person, and we will perform our service at your home in your presence.

Away:
Lockbox for key

A person is outside of home

Home or away?

You are away from home

You will not be home at the appointed time on the day of booking.

2 keys, key lockbox, and locations - ground floor & outside building

What's Required

lockbox (for key)

Lockbox is used for: unit key & common key
Lockbox is located at: ground floor or outside building

Away:
Leave key with concierge

A person is outside of home

Home or Away?

You are away from home

You will not be home at the appointed time on the day of booking.

Concierge desk with a man behind the desk

What's required

leave key with concierge

Leave your common key and unit key with the concierge desk of your building. Put them inside an envelope addressed to Condo Lisa.

Thumbs up besides a management tag and a concierge tag

What you need to do

Get Approval from Management

Some condos do not keep keys for residents. You must confirm with the management of your building before selecting this option during checkout.

Number of access levels for your housing type - 1

Home:
you are home

Stay at home - a person is inside a house

Home or Away?

You are home

You will be home at the appointed time on the day of booking

A hand rings a door bell with its index finger

What you do

Answer door bell

Just open your door when we ring your door-bell.

A lady opens the door and greets another lady

What you do

Greet in person

Greet us in person, and we will perform our service at your home in your presence. 

Away:
Lockbox for key

A person is outside of home

Home or Away?

You are away from home

Key lockbox and unit key

What's required

lockbox (for key)

Lockbox is used for house key and is secured right outside or near your front door. 

Key Lockbox

Why should you use a key lockbox?

Key lockbox is the best tool to give us access during your bookings when you are away from home.

Superior key management

Your key is put back inside the lockbox immediately after each visit. Our staff does not store or carry your key outside of your residence.

Secure yet accessible

Lockbox is a small box that contains your key and can only be opened with a passcode. It is usually located at stairwell on a specific floor or outside front door of a house.

Free you up

A key lockbox frees you up literally to do other important things away from your home during your bookings while still granting us access.

2 key lockbox options

Option 1 - Lockbox from Condo Lisa Membership

A key Lockbox besides Condo Lisa Membership badge

Key lockbox option

key lockbox with membership

You will have the use of a key lockbox as long as you subscribe to Condo Lisa Membership. The key lockbox remains the property of Condo Lisa, and it will be returned to us when your membership ends. We record and provide all lockbox details in your profile, so you still have full access to your lockbox.

Key lockbox inside a gear symbol besides Condo Lisa Membership badge

What it is

Co-Management of lockbox

We help you manage your lockbox according to the access levels of your home - using the right type of lockbox, securing the lockbox at the most appropriate location, managing passcode and number coding so your lockbox can be identified easily. After the initial booking as a member, you will still need to place or retrieve key from lockbox as needed .

Provide one set of key duplicates

What you need to do

Provide One Set Of Key Duplicates

You need to provide us with the followings where applicable: unit key, common key, and FOB. You may also need to give us the mailbox key if you opt for the task of mail fetching for Daily Sittings service.

pass key - home4

After signing up for membership - Option 1

Home for first booking

After signing up for Condo Lisa Membership, you need to be home for your first booking in order to pass your keys to us. We will bring a key lockbox with us and then show you the location and other details of the lockbox. 

dropoff and pickup - appointment4

After signing up for membership - Option 2

Payable Separate Visit For Key pickup & Lockbox

If you cannot be home for your first booking after signing up for Condo Lisa Membership, you can arrange a separate visit from us at extra charge. We will bring a lockbox with us and you can then pass your keys to us. We will also show you the location and other details of the lockbox.

key retrieval3

Subsequent bookings

Place & Retrieve keys with lockbox - DIY

For all subsequent bookings, the lockbox should always stay at the fixed location. You are responsible for: 1) Retrieving your key from lockbox and putting back your key inside the lockbox as needed. 2) Making sure your key is inside the lockbox whenever you have bookings with us. All lockbox-related details are provided in your profile.

Option 2 - Your own lockbox

Your own lockbox - a shopping cart and a key lockbox

Key lockbox option

Use your own key lockbox

You can use your own lockbox to grant us access while you are away from home. You may need to buy a new lockbox or use one if you already have a lockbox. 

Sel-management of key lockbox

What It is

Self Management of lockbox

You are responsible for managing all lockbox details and recording them in your profile from your account. These include getting the right type of lockbox, putting lockbox at the correct location, managing passcode and color/ number coding for identification if necessary.

Provide one set of key duplicates

What you need to do

Provide One Set Of Key Duplicates

You need to provide us with the followings where applicable: unit key, common key, and FOB. You may also need to give us the mailbox key if you opt for the task of mail fetching for Daily Sittings service.

Passcode for key lockbox

Before your bookings with us

Provide details for your lockbox

You need to provide us with passcode, location and other details of your lockbox in your profile in your account. Please select the appropriate option for key lockbox during checkout. 

manage all aspects lockbox

You are responsible for

Managing All aspects of lockbox- DIY

1) Placing your lockbox at the right location. 2) Retrieving your key from and putting back your key inside the lockbox as needed. 3) Making sure your key is inside the lockbox whenever you have bookings with us. 4) Managing and updating all key lockbox details in your profile.

No need for key pickup and dropoff

No options

No need for Separate Key Pickup & Dropoff

Since you have complete control of your lockbox by managing it yourself, there is no need to schedule separate payable visits for key pickup and key dropoff.

Access Notes

What else do you need to know about access?

  • It is your responsibility to make all the necessary arrangements to grant us access prior to your booking

    You need to take all the necessary actions to grant us access. Any failure on your part resulting in missing the booking will be considered a cancellation, for which you will be charged $75 cancellation fee.

  • We do not store and transport your keys outside your home

    It is our policy that our staff does not store, manage or transport your keys outside of your property. This minimizes risk of loss and any human errors regarding keys and a lockbox allows us to achieve this goal. 

  • You need to follow Home Access Guide and options

    You need to understand and follow the Home Access Guide and then choose the most appropriate option for home access during your checkout process. 

  • A key lockbox is Highly recommended if you are away

    A key lockbox is always recommended if you are away from home during your bookings with us. Although we make the option of "leaving key with concierge" desk is available for your convenience, concierge desk is often busy and does not have dedicated resources for storing keys. 

  • A key lockbox is mandatory for clients of Daily Sittings

    While we offer some options for home access for our cleaning services, the use of a key lockbox is mandatory for Daily Sittings. See why here.

  • It is your responsibility to get approval from your building

    If you live in a condo or an apartment building, you may need to get approval from management or concierge to a) let us use your key/ FOB, b) acquire duplicate keys/ FOB or c) leave your keys with concierge. You must make all the necessary arrangements in this regard prior to your booking with us.